Information We Collect
When you register or use the q10 platform, we collect various types of information to ensure our services run smoothly and securely. Below are the categories of information we collect:
Account Information
This includes your full name, email address, phone number, date of birth, and the password you set during registration. This information is required to create and manage your account.
Device & Browser Information
We automatically record your IP address, device type, operating system, browser type, and language settings when you access q10. This data helps us optimise the display for your device.
Payment Information
For transactions in Malaysian Ringgit (RM / MYR), we record the details necessary to process deposits and withdrawals — including the account holder's name and verified bank account number. We do not store credit card details directly; all payments are processed through secure payment service providers.
Usage Data
We record games played, session duration, navigation actions, and betting history. This data is used to improve the user experience and detect any unusual activity.
Why We Use Your Information
Platform Operations
The information we collect is used to process MYR transactions, verify user identities, manage accounts, and deliver q10 services smoothly. Without this information, we are unable to securely process your deposits or withdrawals.
Security & Compliance
Your data helps us detect and prevent fraud, money laundering, and unauthorised access. We also use this information to comply with Malaysian legal requirements relating to the operation of online entertainment platforms.
Service Improvements
Usage data analytics help q10 understand navigation patterns and user preferences. This allows us to improve the interface, introduce new game options, and optimise platform performance for Malaysian users.
User Communications
We use your email address and phone number to send important account notices, transaction confirmations, and service-related updates. You can customise your notification preferences in your account settings.
Cookies & Tracking Technologies
Q10 uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website.
We use two main categories of cookies:
- Essential Cookies — Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Analytics Cookies — Helps us understand how users interact with the platform for ongoing improvements. You may choose to disable these cookies through your browser settings.
To manage your cookie preferences, you can access the privacy options in your browser settings. Please note that disabling certain cookies may affect platform functionality.
Data Storage, Security & Third-Party Sharing
How Your Data Is Stored
All q10 user data is stored on servers protected with high-level encryption. Access to personal data is restricted to staff who require it for operational purposes only. MYR payment data is stored in accordance with local payment industry security standards.
We retain data for as long as necessary to fulfil the purposes outlined in this policy, or as required under applicable Malaysian law.
Third-Party Sharing
Q10 does not sell or rent your personal data to any third party for marketing purposes. We only share information in the following circumstances:
- Approved payment service provider for processing MYR transactions
- Malaysian legal authorities where required by law
- Technology providers that help operate our platform infrastructure
Your Rights as a q10 User
You have the right to request a copy of all personal data we hold about you. Requests can be submitted through your account settings or by contacting q10 support.
If your data is inaccurate or out of date, you may submit a correction request. Basic profile information can be updated directly in your account settings.
You may request the deletion of your personal data by closing your account. Please note that certain data may need to be retained for legal compliance purposes.
Policy Changes & How to Contact Us
Q10 reserves the right to update this privacy policy from time to time. Any material changes will be communicated to users via an in-platform notice or email. The date of the last update is displayed at the top of this page.
If you have any questions about this privacy policy, how we handle your data, or wish to submit a privacy rights request, please contact the q10 support team by email at [email protected]. You may also review FAQ us for further information.
We are committed to responding to all privacy-related enquiries within seven business days.
Your Privacy Is Safe at q10
Q10 is built with data security at its core. Register an account today and enjoy a safe, private, and protected entertainment experience — or visit our help section for further enquiries.