Q10's Commitment to Responsible Gaming
At q10, we believe entertainment should bring joy, not stress. Online gaming is a form of entertainment that can be enjoyed positively when approached responsibly and with self-control. We are committed to ensuring our platform provides a safe environment that supports the well-being of our users.
Our commitment includes providing self-control tools, a minor protection policy, and access to professional support resources for those who need help. q10 does not encourage excessive play and consistently reminds users that gaming should be seen purely as entertainment — not as a means of generating income or resolving financial difficulties.
Recognise the Signs of Risky Behaviour
Responsible gaming starts with self-awareness. Here are some warning signs to watch out for:
Emotional & Behavioural Signs
- Feeling restless or irritable when not playing
- Using gaming as an escape from problems or stress
- Hiding your gaming habits from family or friends
- Feeling guilty or regretful after playing yet continuing to do the same
- Unable to stop even when you planned to
Financial & Time Signs
- Borrowing money or selling belongings to fund gaming
- Neglecting financial responsibilities such as bills and rent because of gaming
- Spending far more time playing than originally planned
- Trying to chase losses by increasing bets
- Prioritising gaming over time with family and work
If you recognise two or more of the signs above in yourself or someone close to you, it is time to take action. q10 encourages you to reach out to our support team or seek professional help right away.
Set Time & Budget Limits Before You Play
One of the most effective ways to enjoy entertainment responsibly is to set clear limits before you start playing. q10 recommends the following approach:
Daily / Monthly Budget Limit
Set a maximum amount in MYR (RM) that you are comfortable spending on entertainment each day or month. Think of this as the cost of entertainment — much like buying a movie ticket or dining out. Never exceed this limit, even when on a losing streak.
Session Time Limits
Set a maximum duration for each gaming session. Take regular breaks and avoid playing for extended stretches at a time. Use your phone's timer as a reminder.
Remember: the decision to stop playing at any time is entirely yours. There is no need to continue a session if you feel uncomfortable or have reached your set limits.
Self-Control Tools on the q10 Platform
Deposit Limits
Q10 allows users to set their own daily, weekly, or monthly deposit limits in account settings. These limits help you manage how much money goes into the platform and prevent unintentional overspending.
Temporary Break Period
If you feel like you need a breather, you can activate a cooling-off period to temporarily block access to your account for a set duration — whether a few days or a few weeks. It gives you space to reflect without any pressure.
Self-Exclusion
For users who need a more serious measure, self-exclusion allows you to block access to your q10 account for an extended period. This is a proactive step that reflects courage and personal responsibility.
To access any of the self-control tools above, log in to your q10 account and go to the account settings section, or contact our customer support team for direct assistance. All self-control requests are processed promptly and kept strictly confidential.
Minor Protection
The q10 platform is strictly for users aged 18 and above. This is a non-negotiable policy and we take active steps to enforce it.
All account registrations require age verification. q10 reserves the right to request identification documents at any time to confirm that users meet the minimum age requirement. Accounts found to belong to minors will be closed immediately.
We also encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing online gambling sites. If you suspect an underage person is accessing the q10 platform, please contact our support team immediately.
Maintain Life Balance & Seek Help When Needed
Maintaining a Healthy Balance
Online entertainment is just one small part of a balanced life. q10 encourages all users to ensure that gaming time does not interfere with other priorities such as family, work, education, and physical and mental well-being.
Make time for other activities you enjoy — sports, spending time with family, or pursuing hobbies. Healthy gaming is gaming that does not replace the things that truly matter in your life.
Professional Help Is Available
If you or someone you care about feels that gaming has become a problem, do not hesitate to seek help. Reaching out is a sign of strength, not weakness.
You can reach the q10 support team by email at [email protected] for guidance on available self-control options. We also encourage you to consult a qualified counsellor or problem gambling support organisation in Malaysia.
Remember: you don't have to face this alone. Support is always available.